KEEP IN TOUCH
The online store at www.retrokraftshop.pl is run by Retro Kraft Shop Jakub Maksimowski, registered at Aleja Waszyngtona 100/20, 04-015 Warsaw, Poland in Central Register and Information of Economic Activity of the Republic of Poland supervised by the Minister of Economy of the Republic of Poland, taxpayer's identification number - NIP: PL1132629356, national official business register number - REGON: 146957271, further referred to as 'Seller'.
The store runs a retail distance selling business in accordance with the Polish Classification of Activities number 47.91.Z.
Retro Kraft Shop Jakub Maksimowski is a registered VAT tax payer (including EU VAT in accordance with the directive of the European Council), therefore all the prices listed on the website include VAT.
All bank tranfers shall be made to business account number 70 1140 2004 0000 3102 7568 6149 run by MBANK S.A.
You can contact the store staff via email at email@example.com or by traditional post at Żeromskiego Street 4d/8 01-861 Warsaw, Poland. We provide a contact phone number by request if necessary.
USING THE WEBSITE AND TECHNICAL REQUIREMENTS
Online purchases can be made only by registered users.
The Buyer can register by filling in the form provided on the website and accepting the terms and conditions as well as accepting the right of the Seller to process the personal information given in the form.
Correct functioning of the shop and therefore concluding a distance selling contract is dependent on the Buyer's computer system configuration, Internet access and ownership of an email account.
Recommended computer system configuration:
It is recommended that the Buyer's computer can access the Internet via a broadband connection.
To register, make a purchase and remain up to date with their status order the Buyer should own an email address.
The costs connected with purchasing hardware and software, setting up an email account and Internet access are solely on the part of the Buyer.
Retro Kraft Shop Jakub Maksimowski and the store run by it do not hold responsibility for incorrect configuration of the Buyer's email account, which can result in the store notifications not being delivered or being recognised as spam.
PRICES AND GOODS
The prices, goods and services presented in the store constitute an offer in reference to the Polish Civil Code.
The Seller reserves the right to chance the prices and withdraw products or services from the offer without prior notice.
All the prices include VAT.
The prices of the products offered in the store can be viewed in: Polish Zlotys (PLN) or euros (EUR).
The basic price is the price in Polish zlotys. The prices as viewed in EUR are equivalent to the prices in PLN according to the average exchange rates given by Narodowy Bank Polski (the National Bank of Poland) for the previous day.
Placing an order at www.retrokraftshop.pl is equivalent to concluding a buy-and-sell contract in accordance with the Polish Civil Code between the Buyer and the Seller.
Orders can be placed 24 hours a day, 7 days a week.
By placing an order and choosing to pay by bank transfer the Buyer commits to paying the costs of the products and shipping within 7 days from placing the order. The transfer is made to the Seller's account number given in point 4, §1.
An order which is not paid for in due time is cancelled and the buy-and-sell contract is automatically dissolved.
The Seller commits to shipping or readying the order for self pick-up within two working days from the date when the payment is received and in accordance with the shipping method chosen by the Buyer.
If the Buyer chooses to pay for the order at self pick-up, the Seller commits to readying the order within two working days from the date when the order is placed.
An self pick-up order which is not picked up within 7 days from the date when it was ready to be picked up is cancelled and the buy-and-sell contract is automatically dissolved (unless a later date of self pick-up was agreed upon between the Buyer and Seller).
The Buyer is responsible for bearing the cost of the shipping.
Shipping costs include VAT and are as follows:
Wartość zamówienia brutto
Wysyłka paczkomatem InPost
od 150zł do 200zł
Wartość zamówienia brutto
Przesyłka kurierska za pobraniem
od 100zł do 200zł
od 200zł do 300zł
PLN 30.26 - international registered mail (Europe, Russia, Cyprus, Israel) for orders up to PLN 100
PLN 42.56 - international registered mail (Europe, Russia, Cyprus, Israel) for orders over PLN 100
The Seller does not bear the customs fees that can be put on international orders.
Self pick-up takes place at the Seller's contact address (point 5, §1), or at an outside event connected to the activity of the store (e.g. trade fair).
RETURNS AND COMPLAINTS
The Buyer has the right to return any product bought without stating the reasons within 10 days from the date of delivery by filling in a notice of cancellation in accordance with „art. 7 ust. 1 ustawy z dnia 2 marca 2000 r. o ochronie niektórych praw konsumentów (Dz.U. nr 22, poz. 271 ze zm.)”, which is an act incorporating European Directive 97/7/EC into Polish law. The Polish notice of cancellation template can be downloaded here. Contact store staff to be supplied with an English language version.
The goods returned should be unaltered, though they may have been unpacked and checked for functionality.
After receiving the notice of cancellation the Seller reimburses the Buyer for the full cost of the goods as well initial shipping costs by bank transfer to the Buyer's account within a maximum of 14 days from the date of the notice of cancellation.
The return shipping costs are paid by the consumer. The goods should be shipped to the Seller's contact address (point 5, §1) within 14 days from the date of the notice of cancellation.
The Buyer is entitled to making a complaint concerning the goods bought by filing a written statement. The Polish complaint forms can be downloaded from http://uokik.gov.pl/wzory_pism.php. Contact us to be supplied with an English language version.
Every complaint is analysed within 14 days from the date on the complaint form.
RECEIPTS AND INVOICES
Purchases are registered with a cash register by the Seller.
The Buyer receives a receipt confirming the purchase at delivery regardless of the form of delivery chosen.
While placing an order the Buyer can choose to request an invoice. The invoice will be delivered together with the order regardless of the form of delivery chosen.
A Buyer who received a receipt and wished to receive an invoice is obliged to return the receipt.
A Buyer who is a foreign EU VAT tax payer may purchase goods at net prices and receive a EU VAT invoice after prior verification of the Buyer's EU VAT number.
Every PLN 10 spent in the store transfers to 1 loyalty point.
The exact number of loyalty point to be receivde for an order can be viewed in the cart under the list of the chosen products.
After placing an order the points will be visible to the Buyer in "My Account/My loyalty points" with an "Awaiting confirmation" status.
After payment is submitted (at self pick-up pr via transfer) and delivery of the order the status will change to "Available".
“Available” points can be exchanged into a voucher at any moment by the Buyer by clicking "Transform my points into a voucher of..." at "My Account/My loyalty points".
The points are cancelled if the Buyer chooses to cancel or return their order.
Each loyalty point can be transformed into a voucher of PLN 0.2 gross (2 points into a voucher of PLN 0.4, 3 points into a voucher of PLN 0.6 etc.).
The points that have been transferred into vouchers appear with an "Already converted" status and cannot be transferred again.
Vouchers generated from loyalty points can be viewed in "My account/My vouchers".
Vouchers are valid for one year from the date of their generation.
Each voucher receives a unique code.
To use the voucher, the Buyer types in the voucher code in the cart and clicks "OK".
A few vouchers can be used with one order by repeating the step above for each code.
Vouchers can be used when the contents of the cart reaches PLN 100 gross (PLN 81.30 net).
Used vouchers are no longer valid and are not visible in "My Account / My vouchers".
All personal information given by the Buyer to the seller is subject to protection in accordance with the Polish legal act "ustawa z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. Nr 133, poz. 883)".
The Buyer has the right to access, modify and delete their information at any time.
The Buyer has the right and possibility to delete their account at any time. The only information remaining in the system is the information on the orders placed.
All the information given by the Buyer to the Seller as well as information stored in Cookie files is used solely for the purpose of completing orders or contacting the Buyer.