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Frequently Asked Questions

 

 

 

 

 

 

 

 

 

 

What shipping methods can I choose from?           

 

We ship domestic orders via:

- priority registered mail

- courier mail

- international (Europe, Israel, Cyprus and Russia) registered mail

 

You can also pick up your shopping by yourself in Warsaw (neat Słodowiec metro station), after previously contacting us (at biuro@retrokraftshop.pl) to set the day and the time of the pick-up. A cup of tea and biscuits will be waiting! :)

 

For international shipping, please contact us at biuro@retrokraftshop.pl to set the details and establish the shipping costs prior to placing your order.

 

When will I receive my package?

 

We ship within 2 working days after receiveing payment.

 

Domestic priority registered mail is delivered within 1-2 working days after shipping (depending on the shipping hour).

Domestic courier mail is delivered the following working day after shipping.

International registered mail is delivered 3-4 working days after shipping

 

 

How can I pay for my shopping?          

 

You can pay for your shopping:

- by bank transfer

- in cash at self pick-up

- by PayPal (only for international shipping and Euro currency)

 

How much is the shipping cost?                        

 

 

                     - 30,26 zł for international registered mail for orders up to 100 zł (incl. VAT)

                - 42,56 zł for international registered mail orders over 100 zł (inlc. VAT)

 

 

 

               

Can I pick my order up by myself?           

 

Of course. You can visit us to pick up your order and have a nice cup of tea as well. :)  

Self pick-up is possible in Warsaw, near the Słodowiec metro station. Contact us at biuro@retrokraftshop.pl to set a date and a time convenient for you.

 

Can I receive an invoice?                    

 

Yes, we issue invoices per request. If you wish to receive an invoice for your shopping, make sure to write about it when placing your order and fill in the company details.

 

If you are an EU based entrepreneur with a valid EU VAT number, reverse VAT charge mechanism will be applied.

 

How can I check my order’s status?             

 

Your current order status is displayed in ‘My account’ -> ‘Order history and details’ section after you log in to our shop.  You also get an email notification of every change in order status.

 

I’d like to change my order. How can I do that?                  

 

If you order status has not yet been changed to ‘Shipped’, you can change your order. Email us as soon as possible at biuro@retrokraftshop.pl!

 

I haven’t received my package. What should I do?                 

 

Contact us at biuro@retrokraftshop.pl. We’ll give you the package numer, find out the shipping status and rush the carrier. :)

 

May I return my shopping?                      

 

You can return all products as long as their condition has remained unaltered within 14 days of receiving the package without stating the reasons by filling in a notice of cancellation (in accordance with „art. 7 ust. 1 ustawy z dnia 2 marca 2000 r. o ochronie niektórych praw konsumentów (Dz.U. nr 22, poz. 271 ze zm.)”, which is an act incorporating European Directive 97/7/EC into Polish law). We will then reimburse you for the full cost of the goods as well initial shipping costs. The return shipping costs are paid by the consumer.

If you want to give a notice of cancellation, contact us at biuro@retrokraftshop.pl.

The Polish notice of cancellation template can be downloaded here. Contact us to be supplied with an English language version.

 

How can I file a complaint?            

 

If you are not satisfied with your shopping, please contact us at biuro@retrokraftshop.pl. We will analyse your complaint, which, when accepted, will result in replacing the products or a refund.

You can download the Polish complaint form templates here. Contact us to be supplied with an English language version.

 

What are loyalty points?            

 

You collect loyalty points whenever you shop with us. Every 10 PLN spent transfer to 1 loyalty point worth 0,20 PLN. For example, placing an order of 53 PLN will result in receiving 5 loyalty points, worth 1 PLN. You can exchange your points into vouchers at any time and use them when shopping to receive a discount.

 

What are vouchers?                      

 

You receive vouchers by exchanging your loyalty points. When you decide to use your points, simply log on to your account and exchange them into a voucher. The automatically generated voucher code can be used in your Cart when placing an order, resulting in a discount for this order. To use a voucher, place a minimum order of 100 PLN.